Building Maintenance Work Zones
Process improvement and customer relations are ongoing areas of focus for the Facilities & Services (F&S) Building Maintenance Department. The Maintenance Department recognized the need to prioritize Preventive Maintenance (PM) tasks and Repair & Renovation (R&R) projects while still addressing the daily operational needs of the campus. The concept of Zone Maintenance is to divide the campus into groups of buildings geographically and assign maintenance personnel to report to each of these areas. Each of these zones will have a Zone Manager and a staff of qualified craft and trade workers in the fields of: carpentry, electrical, painting, plumbing, and HVAC repairs. Zone Maintenance employees are assigned to building maintenance work. Departmental work requests and projects will be addressed by employees assigned to F&S Construction Services Department.
Apportion the Work Force More Efficiently
The amount of work needed in each zone was analyzed on historical data based on square footage and number of buildings from the last 3 years of maintenance and PM work orders that were issued and completed while still focusing to keep like colleges together. We have divided our campus into 6 zones and have 6 zone managers that were pulled currently from their supervisory positions within our crafts and trades. We have 3 zone offices in the heart of campus with two zone managers sharing an office together for coverage and shared resources.
Maintain or Improve Service Levels
Work Management allows the Zone Manager to prioritize and schedule daily and PM work. It allows the ZM to maximize resources through daily planning by the ZM team. It provides more accountability with supervisors in the field and improves responsiveness through a mobile workforce assigned to a specific group of buildings. It also allows maximum utilization of institutional knowledge through familiarity with buildings, equipment, and recurring problems.
Budget will be allocated based on broad work categories and zones rather than shops. An increased focus on proactive work to address equipment and building maintenance via preventive maintenance, in concert with deferred maintenance funded projects, will make the most out of limited building maintenance funding.