Customer Forums

October 2013 Customer Forum

A Facilities & Services (F&S) Customer Forum was held at the iHotel and Conference Center on Tuesday, October 15, 2013 from 8:00 a.m. until 11:00 a.m. This was the latest event in an ongoing series to receive feedback, respond to customers’ questions, and provide information on new programs and services.

  • October 2013 Customer Forum Summary

  • Forum Questions & Answers

  • Energy Conservation Incentive Program Breakout Session Summary

  • my.FS Portal Breakout Session Summary


April 2013 Customer Forum

A Facilities & Services (F&S) Customer Forum was held at the iHotel and Conference Center on Tuesday, April 2, 2013 from 8:00 a.m. until 11:00 a.m. This was the latest event in an ongoing series to receive feedback, respond to our customers’ questions, and share the progress we’ve made on existing recommendations.
  • April 2013 Customer Forum Summary

  • Forum Questions & Answers


April 2012 Customer Forum

A Facilities & Services (F&S) Customer Forum was held at the iHotel and Conference Center on Thursday, April 12, 2012 from 8:00 a.m. until 10:30 a.m. This was the latest event in an ongoing series to receive feedback, respond to our customers’ questions, and share the progress we’ve made on existing recommendations.

  • Customer Forum Summary

  • April 2012 Forum Questions


October 2011 Customer Forum

Facilities & Services held a third Customer Forum on Thursday, October 6, 2011. The forum was a progress report on the customer working group recommendations that have been completed or are in process, and the recommendations that will be addressed in the next round of action plans.

Customer Forum Summary PDF
Completed Action Items Reference List PDF


May 2011 Customer Forum

Facilities & Services (F&S) held its second Customer Forum Thursday, May 19, 2011. For those of you who attended, thank you for your interest and input. For those of you who were unable to attend, a summary of the customer working group list of recommendations, the issues identified that were either done or are being worked on, and the steps taken to address them, as well as additional information regarding the forum and the working groups, are available on this site.

All F&S Participants PDF
Customer Forum Summary PDF


November 2010 Customer Forum

Facilities & Services (F&S) held its first Customer Forum Thursday, November 11, 2010. The purpose of the first forum was to present the results of the customer survey, and then to establish four working groups to help identify action items based on survey results. A second Customer Forum will be scheduled in May 2011 to present those findings and identify next steps towards meeting those goals.