F&S Customer Focus Groups

Following the first Customer Forum last November, four customer working groups were created to investigate areas of concern and make recommendations for improvement to key F&S stakeholders.

Each of the working groups met regularly from February to May. They interviewed F&S subject matter experts, reviewed F&S methods and processes, identified principal issues, and developed recommendations that were presented in a group report.

Communicating Work Order Status
PDF 6/2/2012
Contractor Service Costs   PDF 6/21//2011
Scheduling Priorities PDF 6/21//2011
Customer/F&S Crafts & Trades Interaction PDF 6/21//2011