F&S Customer Focus Groups
Following the first Customer Forum last November, four customer working groups were created to investigate areas of concern and make recommendations for improvement to key F&S stakeholders.
Each of the working groups met regularly from February to May. They interviewed F&S subject matter experts, reviewed F&S methods and processes, identified principal issues, and developed recommendations that were presented in a group report.
Communicating Work Order Status PDF 6/2/2012 Contractor Service Costs PDF 6/21//2011 Scheduling Priorities PDF 6/21//2011 Customer/F&S Crafts & Trades Interaction PDF 6/21//2011