Service Initiatives

Customer Satisfaction Initiative (CSI)

Started in 2010 as an effort to raise overall customer satisfaction levels, the CSI focuses on customer outreach and achieving a greater understanding within the campus community and their needs while providing a better explanation of how to better conduct business with F&S. Customer Relations & Communications has led the effort through customer focus groups, the identification of action items, and progress updates on those suggestions to operate more efficiently, build better relationships across campus, and achieve significant results.